Brosnan Consulting Strengthened Revenue Resilience Through Smart Payment Recovery

35.6%

Recovery rate on both
subscriptions + one-time services

+$227K

Recovered revenue
in first 6 months

Resilience

Revenue resilience in a mission-critical, service-dependent industry

About Brosnan Consulting

Brosnan Consulting is a premier, tech-driven security and investigations firm with a nationwide and global footprint. Their offerings include security operations & consulting, risk advisory and intelligence, investigations and command center management, and smart security technology integration. Brosnan serves a high-profile client base across the retail, financial, corporate, and government sectors.

As a trusted partner to some of the most high-stakes environments in the world, reliability isn’t optional—it’s expected.

Since 2014, Popbrands has pioneered B2B digital lead generation, using behavior data, social signals, and search intent to deliver high-converting prospects at scale.

The Challenge

Despite strong customer relationships and recurring engagements, Brosnan Consulting faced increasing friction from failed payments across both transactional and subscription revenue streams. These declines weren’t just a bookkeeping issue—they risked interrupting service continuity, impacting cash flow, and introducing operational inefficiencies.

Manual follow-up efforts were costly and inconsistent, and traditional payment processors weren’t built to solve for the nuances of their complex service model.

The Solution

Brosnan turned to FlexFactor to address decline recovery at scale—without disrupting the client experience or overwhelming internal operations.

FlexFactor deployed its intelligent recovery suite, including:

AI-powered retry engine optimized for Brosnan’s transaction patterns
Behavioral recovery models that adapt in real time
Dynamic routing logic to find the highest-likelihood paths for successful recovery

The solution was seamlessly layered on top of Brosnan’s existing payment infrastructure, enabling fast deployment with zero downtime.

The Impact

In just six months, Brosnan unlocked measurable impact:

35.6%

Recovery rate on both
subscriptions + one-time services

+$227K

Recovered revenue
in first 6 months

Resilience

Revenue resilience in a mission-critical, service-dependent industry

Key Learnings

FlexFactor not only recovered lost revenue—it reinforced Brosnan’s ability to serve clients with uninterrupted precision.

1.

Decline recovery isn’t just for eCommerce—it’s mission-critical for service-driven industries like security and investigations

2.

Subscription and one-time payments alike benefit from intelligent retry logic

3.

Revenue protection = strategic advantage, especially when clients depend on your reliability

FlexFactor not only recovered lost revenue—it reinforced Brosnan’s ability to serve clients with uninterrupted precision.

Read our other Case Studies

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